Shipping
Where do you ship?
In Canada, subject to the service areas indicated during checkout.
In what currency are the prices displayed?
In Canadian dollars.
Orders
Can I track my order?
Yes, a tracking number is sent as soon as it becomes available.
Can I modify or cancel an order?
Contact us quickly. We will try to intervene before processing, without being able to guarantee it once shipping has started.
Issues and returns
What if the item arrives damaged or incorrect?
Contact us with your order number and photos of the package and item.
How do I make a return?
Contact PawNord before sending anything. No returns should be shipped without instructions.
Timelines and support
When will I receive my order?
The precise timeframe will be displayed on the product page and at checkout as soon as CJ confirms it.
When does customer service respond?
Generally within one to two business days.